سياسة الاستبدال

Return and Cancellation Policy It is not possible to cancel or return the order after it has been shipped, except in the case of receiving an incorrect or damaged product. Please ensure your desire to purchase the products before completing the order. If the shipment is refused after shipping or a return request is made without any error on our part, the order amount will not be refunded. Please note that our products are sensitive and affected by shipping conditions, so returns can only be accepted for incorrect or damaged products. Conditions for returning products to our store: 1. Returns are only allowed if the products are damaged during the shipping process. There must be clear evidence of damage caused by shipping, such as broken bottles or product leaks. 2. Defective or damaged products must be returned within 12 hours of receiving the order. Please contact us through our available communication channels to inform us of the issue and arrange the return. 3. Products must be in their original condition and unused. Please return the products in their original packaging along with all accessories and additional packaging (if any) to ensure the return is accepted. 4. The original purchase receipt or any other documents proving the purchase from our store must be provided. 5. A return fee may be applied if the product is not damaged during shipping. Please contact our customer service team for more information about the fee policy and refund procedures. 6. The customer bears the costs of returning defective or damaged products to us. A secure and reliable shipping method must be used to ensure safe delivery. 7. Upon receiving and verifying the defective or damaged products, we will offer options to the customer, including replacing the product with a similar one or a full refund. 8. Additional information, including photos or certificates, may be requested to document the condition of defective or damaged products. 9. We reserve the right to refuse product returns if the customer does not comply with the above terms and conditions. Please note that these terms and conditions may be subject to change at our discretion. We apologize for not accepting returns if the order has already been shipped to the customer. It is very important / note that due to the nature of skincare products, we are unable to accept returns or exchanges due to personal preferences or individual experiences. We work hard to ensure the quality and safe delivery of our products, and we hope you are satisfied with your experience with us. If you have any additional questions or inquiries, please do not hesitate to contact us. We are always here to serve you and are committed to protecting your rights as a customer. If you have any further questions or inquiries, do not hesitate to contact our customer service team. We are here to assist you with everything you need.